I have lost my patients with both of them, bad service, crappy product and a maze of a store and web site. Our Lowes has tools in their tool section for display that look as though they were left in the weather for months, if they do not care enough to at least maintain the appearance of tools on the shelf which they want to sell me for hundreds of dollars what will their customer service and warranty response be like? Home depot is much like Many of the Auto parts stores now, handling items the yuppies are looking for, floor mates and air fresheners.... My default is Ace as much as possible, locally owned with customer service and many of the small items I need cuz that is what breaks.... What ever became of the local hardware stores that had steel traps and number 10 wash tubs hanging from the rafters?