- Joined
- Oct 15, 2013
- Messages
- 314
I'm not certain, but I believe that on my last visit to Iowa DMV some time ago I found that an appointment was required. They would not help you without one.
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California DMV
- Thread starter Nutfarmer
- Start date
- Joined
- Oct 29, 2012
- Messages
- 1,392
The DMV is a perfect case for automation. The people behind the desk are rude and basically robots already. They function under a strict set of operating directives with unyielding refusal to exercise human judgement. You know, like a computer.
"Sorry, 'sir,' your safety inspection is dated 32 days ago and the rules clearly state that a safety inspection can be no older than 31 days. You'll have to go get another safety inspection." Yes, you're correct C-3PO, the rules do clearly state that, but a touchscreen kiosk could have delivered the bad news for a fraction of the price I'm paying you, and could have done it without all the sass.
If we are going to automate everyone out of a job, why did we start with all the hard working people in factories and leave these crass napoleonic law enforcement wannabes alone? We need to keep humans in roles that require executive function, decision making, roles that require human judgement. Which is what a DMV employee should be, but they aren't, so why are we paying them?
"Sorry, 'sir,' your safety inspection is dated 32 days ago and the rules clearly state that a safety inspection can be no older than 31 days. You'll have to go get another safety inspection." Yes, you're correct C-3PO, the rules do clearly state that, but a touchscreen kiosk could have delivered the bad news for a fraction of the price I'm paying you, and could have done it without all the sass.
If we are going to automate everyone out of a job, why did we start with all the hard working people in factories and leave these crass napoleonic law enforcement wannabes alone? We need to keep humans in roles that require executive function, decision making, roles that require human judgement. Which is what a DMV employee should be, but they aren't, so why are we paying them?
- Joined
- Feb 2, 2013
- Messages
- 4,078
I find that being extra courteous and friendly, when dealing with the staff, is to great benefit. They generally appreciate someone who’s not getting upset or throwing a fit.
I’ve been in long lines and been tempted to bite a head or two off, but then I realize that they deal with this $hit every day-i only have to do it a few times a lifetime
I’ve been in long lines and been tempted to bite a head or two off, but then I realize that they deal with this $hit every day-i only have to do it a few times a lifetime
For CA contestants...
On your registration above the middle, are 2 dates
On the left I'd date payment received, right is when processed.
This year we sent in credit union check with vin and tag in memo, credit union is free postage and we are cheap...
Sent in November, due in February.
Receive letter from. Credit union in February that check is not cashed and will be voided as 90 days old.
Went to dmv and they stated all good and we would get stickers in a week or 3.
Got stickers.
Registration stated received in November, processed in March.
Check never cashed, free registration.
About 2 weeks later we get asty letter about the bad check they received and only bonded funds could be used to pay, and fee is now DOUBLE!
Requested help from assemblyman, got it corrected, but they credited the account for a lost check, provided the services, found the check and complained when it was expired...
Only in Ca...
Sent from my SM-G781V using Tapatalk
On your registration above the middle, are 2 dates
On the left I'd date payment received, right is when processed.
This year we sent in credit union check with vin and tag in memo, credit union is free postage and we are cheap...
Sent in November, due in February.
Receive letter from. Credit union in February that check is not cashed and will be voided as 90 days old.
Went to dmv and they stated all good and we would get stickers in a week or 3.
Got stickers.
Registration stated received in November, processed in March.
Check never cashed, free registration.
About 2 weeks later we get asty letter about the bad check they received and only bonded funds could be used to pay, and fee is now DOUBLE!
Requested help from assemblyman, got it corrected, but they credited the account for a lost check, provided the services, found the check and complained when it was expired...
Only in Ca...
Sent from my SM-G781V using Tapatalk
- Joined
- Oct 13, 2014
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- 10,555
New York changed to an appointment only system, a few years ago. It works pretty well, my wait times have not been egregious since. They do still allow walk-ins if appointments are available for that day, if not, you will be turned away.
Here in Ontario vehicle registration, drivers license, and health card renewals are all done by a contractor.( Service Ontario). Never had any issues usually pretty fast . Drivers licenses can also be renewed via a gov. web site. New this year no cost to renew your vehicle plates all free and done automatically by the gov. No stickers required.
- Joined
- Oct 29, 2012
- Messages
- 1,392
Because the DMV doesn't need your business. They have no incentive to prioritize efficiency/productivity, or to provide you with a satisfactory customer experience. You pay them whether you want to or not, and they get paid whether they do their job or not.
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