Bolingbrock must be a nice place. My mill spent quite a few days there according to the tracking info I received.
I can't recall the exact sequence of events, but at one point I called to check on a status (the people at RR were able to tell me more than the website) and I was told it had arrived. We made arrangements and the truck was there the next day or whenever. I forgot the vehicle-term for it, but if you have space issues like me (dead end street, hilly area) tell them about it and ask them to send a smaller truck instead of a semi. Bobcat, maybe?
The guy was able to back into the driveway for an easy unload, but nearly dropped the crate by hitting the pallet on the floor of the truck while the lift gate was going down(anic:.) Wide pallet, narrow lift gate. That would have been a problem. Before he did any hard work, I offered him some green to get it into the garage using the pallet jack so I didn't have to leave it outside for a minute, and that was it.
One final suggestion is have it delivered early in the day (for those of us out west) so QMT is open and you can call them. My DRO shipped separately due to stock issues but nobody told me. It was much less stressful to call and confirm I got everything they shipped than to wonder if a missing DRO counts as reason to not accept. BTW, look at the crate before they offload it in case any damage so obvious that you don't want to accept it, right? Mine looked great and the crate job was top-notch.
-Ryan