TouchDRO app won't start

[ycroosh]

Dear Yuriy,
Inhave done a couple of fuul shutdowns and fresh restarts after eachbrestart i have tried unsuccessflly tobrun Touchdro.
I am not running any custom themes or similar i have a very vanilla setup
Tablet is Samsung Galaxy S2 model SM-T710
Running Android 7.0
Hopefully you are now getfing the crash data

Regards
Steven

Steven,
So my "new" S2 came in today, and TouchDRO works on it as expected. No issues, no crashes.
This is what the tablet has:

I think this is the same build/model/etc. that yours.
Regards
Yuriy

 

[Schtimpy]

Dear Yuriy
There do seem to be a couple of differences: not sure whether they are significant. See photo.
I believe that you are still not receiving crash logs, even though my tablet is on line/has internet access. If there is a setting you need me to change, I am happy to do so.

 

[ycroosh]

Dear Yuriy
There do seem to be a couple of differences: not sure whether they are significant. See photo.
I believe that you are still not receiving crash logs, even though my tablet is on line/has internet access. If there is a setting you need me to change, I am happy to do so. View attachment 510378

Hi Steven,
I am not getting crash reports from your tablet. I don't know why.
I don't think the differences are big enough to matter.
The next step would be to do a full factory reset of the tablet. There could be something custom that is messing with TouchDRO. I don't see any crashes for this version (and it's unlikely that Google's "Crashes and ANR" reporting is that broken), so it must be something unique to your tablet. I.e. out of 700-something people with this version, someone would have contacted me if they had similar issues.


Regards
Yuriy

 

[Schtimpy]

Dear Yuriy, I bit the bullet and did a factory reset as suggested. Good news is that I am back on line, and have the app working again.
Bad news is I had to set everything up from scratch again, but worth it to get TouchDRO operational again.
Thank you for your help. This is why I like your app/project so much. Keep up the good work
Steven