Sort of off topic. I ordered a revolving four tray bin online:
http://www.harborfreight.com/tool-storage/part-storage/12-inch-revolving-four-tray-bin-94050.html
It arrived yesterday - minus the little plastic bag that contained the hardware. So I called them and asked if they could send it to me. After being put on hold twice, they said that they couldn't as they didn't stock the hardware separately. So they said they'd send me a new unit.
Now I have most of the items I need to assemble it except for 72 small nuts and screws. I'll buy some that fit today. I guess that means I'll get two for the price of one plus some screws.
So I'd give them a pass on customer service.