I was very impressed with Shars customer service when I called last week.Shars somehow tracked it down and got it delivered to me. Never could figure that one out.
I purchased an 8" scroll Chuck from them a few weeks ago. I'm totally happy with its performance and even basic machining but the inside grease was like a lapping compound in I must have lost a pint of blood to the burrs which all were like RC 50. Not two Billy Goats given when it came to deburringI was very impressed with Shars customer service when I called last week.
I also have been very impressed with the products coming from them.
I know these Asian tools are usually made at the same plant but I haven't had the usual smelly oil and grinding grit in quite some time.
I think the products are improving. The 5C collet chuck I recently purchased is of very good quality IMHO.