- Joined
- Oct 12, 2023
- Messages
- 162
I appreciate it. But I do want to say that I am not unhappy with your service. I knew the warranty and chances when I decided to go with the cheaper Chinese version. You guys have been more than helpful and understanding with this issue. I’m still recommending PM to anyone that asks.
They definitely didn’t tell me to disassemble the gearbox. And I have been leaving out some details when discussing the back and forth between Mike and I because I didn’t want to create an expectation for others that may run into this same issue. I really can’t remember the original reason I decided to remove the faceplate, I’ll have to read back through when I’m not on my phone. But it was probably more due to my inexperience working on a lathe, and my inability to find a mechanic willing to come look at it.
For the most recent events, I do understand that it’s hard to make that kind of repair at the warehouse. That post was a lot of frustration coming out from the entire situation and less about the failed assembly.
I did end up just emailing the tech department again last week because I got busy at work, and we have come up with a solution that I’m happy with. The details of which I will leave out here for the same reasons. Hopefully I can get this thing going.
-Tony
They definitely didn’t tell me to disassemble the gearbox. And I have been leaving out some details when discussing the back and forth between Mike and I because I didn’t want to create an expectation for others that may run into this same issue. I really can’t remember the original reason I decided to remove the faceplate, I’ll have to read back through when I’m not on my phone. But it was probably more due to my inexperience working on a lathe, and my inability to find a mechanic willing to come look at it.
For the most recent events, I do understand that it’s hard to make that kind of repair at the warehouse. That post was a lot of frustration coming out from the entire situation and less about the failed assembly.
I did end up just emailing the tech department again last week because I got busy at work, and we have come up with a solution that I’m happy with. The details of which I will leave out here for the same reasons. Hopefully I can get this thing going.
-Tony