- Joined
- Jul 5, 2014
- Messages
- 2,853
Well I'm not happy to post this, but my experience with my Aliexpress seller has taken a turn for the worse.
Everything was working very well. Then came out Sunday morning and my Z axis scale stopped registering on the readout. I contacted the seller and he keeps telling me to "adjust" the scale like I did for X axis. I've taken it apart a number of times and it does no good at all.
I have been in touch with him and he tells me how much it's going to cost to ship it back, and that the scales were custom made for me and no one else can use them. When I talk to customer service about the situation they tell me to file a dispute.
So I have taken everything off my mill and have packed it up to send back. The seller had told me it would take up to 6 months to get my money back, but I found on the site that says 3-15 days.
I have filed a dispute and the seller has 48 hours to respond. I considered just sending back the 400mm scale, but with it going bad just with testing it and zero use making parts, I don't have much confidence in the scales. Had to fix one from improper assembly, and a second one failed even before I started using the machine. The scales are HXX brand.
Im actually embarrassed to post this after I gave the seller a good recommendation, but if I didn't it wouldn't be honest of me.
I'm going to go hide in the corner now and wait for the shame to wear off. Sorry guys.
Everything was working very well. Then came out Sunday morning and my Z axis scale stopped registering on the readout. I contacted the seller and he keeps telling me to "adjust" the scale like I did for X axis. I've taken it apart a number of times and it does no good at all.
I have been in touch with him and he tells me how much it's going to cost to ship it back, and that the scales were custom made for me and no one else can use them. When I talk to customer service about the situation they tell me to file a dispute.
So I have taken everything off my mill and have packed it up to send back. The seller had told me it would take up to 6 months to get my money back, but I found on the site that says 3-15 days.
I have filed a dispute and the seller has 48 hours to respond. I considered just sending back the 400mm scale, but with it going bad just with testing it and zero use making parts, I don't have much confidence in the scales. Had to fix one from improper assembly, and a second one failed even before I started using the machine. The scales are HXX brand.
Im actually embarrassed to post this after I gave the seller a good recommendation, but if I didn't it wouldn't be honest of me.
I'm going to go hide in the corner now and wait for the shame to wear off. Sorry guys.