No excuse for poor quality control. Unfortunately, you have already lost confidence in the product and the company.
Hey, maybe this is the only issue
Let's think positive but check everything
Nah, I’ve done QA before in the aerospace industry. Its a known fact that humans miss things from time to time. Theres no way to avoid humans missing something/making mistakes. Even the perfectionists will mess something up sooner or later. Its innate to our species. You accept that its going to happen and set up “traps“ at critical junctures in the work flow.
We used to catch things that got missed with 2 or 3 levels of QA, given how critical a failure could be. No one took offense when the next guy picked up something you missed, we were just happy it didn’t go out the door with a fault or “oversight”.
But something like a consumer level mill? You’d be lucky to have it go through one level of QA at the end and even then, humans make mistakes. QA adds cost and these businesses tend to operate on a fairly thin bottom line. More often than not, manufacturers do random QA checks, meaning they pull a random machine off the line and inspect it. If its good, they assume the rest of that production run is good. It makes more financial sense to do it that way than tear down every single machine off the line. Otherwise, the cost of the object woukd skyrocket.
its just the way things are in this world. The larger the production run, the more likely a few “duds” will get through. Its just a game of statistics.
Unless you want to embody aerospace level QA inspections, which is cost prohibitive for a consumer level product, things will get through.
Its why I typically tear down anything that is going to get critical (for me in my shop that is) use and inspect it myself. Even then, things still get missed.
Humans make mistakes. Fact of life. Just gotta deal with it when it happens.
Where you find out if you bought from an ethical seller is the customer service and how they handle a fault when it is brought to their attention.
I, personally, will never buy from Busy Bee ever again after having to deal with their so called “customer service”. They wouldn’t do a bloody thing for any of the issues I found on my mill. Every excuse under the sun from “the warranty doesn’t cover that” or “thats a wear item” or the most shocking answer I got: “we don’t consider that a problem we are going to fix”.
Seriously? A drive gear that chips off a tooth is a “wear item”? A chip shield that arrives ripped open “isn’t covered by the warranty”?
Busy Bee - Never again, not even a carpenters pencil….