I hope this post comes across as a positive comment, as it is intended:
I run a small heating and AC company... I deal with, probably, around 475-500 different customers a year (mostly fall and spring checks). Many of those customers, I may be speaking to the man or the lady in the house.
Imagine being magically able to keep track of every one; their personal stuff, their details, their expectations, their quirks, their 'pet pieves', as well as the small handful that are actively trying to get something for nothing (that last category, if they push it too far, usually get told to find someone else... amounts to 3-4 a year).
The hectic pace of taking care of that many people... leaves a HUGE amount of room for errors. Most of my customers understand we are all human... and they are not fussy; a few are.
IMO, regardless if one is a seller or a buyer... they will ALWAYS catch more flies with sugar than vinegar. Not that Matt or any supplier or any buyer of a machine or a hobby machinist (or anyone) is a fly... :rofl: rather just old fashioned common sense:
BE NICE!
Honestly... there are some days I want to strangle someone... however when I am nice to them (yet firm in a respectful way id they try to get something for nothing)... we usually get things worked out... even lawyers... :lmao:
One more thing: As one that used to help moderate a heating and AC forum (that is, the political threads... just imagine
anic: ) we had a saying: When you feel like you are about to type something you may regret: Either use the preview feature or push the keyboard away and do something else for a few hours (or a day). The results down the road are more than worth it...
Again, this post was meant in a positive way... please take it that way.
Happy Holidays (Merry Christmas and a Happy-and prosperous-New Year) to all!