I do not know Matt personally, although I have found him to be easy to communicate with. I have had many conversations and email exchanges with Ray C.
I would not be scared. I have seen too many people post too much information about dealing with Matt to believe that he would keep your money and your mill. My suggestion is that, if Matt is out of the country and unavailable, you contact someone else at PM. I don't remember her name, but Matt has an assistant that other folks have had great success in dealing with.
Read the part where I asked Ray if Matt had been away from the office... Matt had been working with a customer on a big lathe but had pretty much been around.
As far as contacting someone else at QMT I sent email to admin@machinetoolonline.com
as well as sales@machinetoolonline.com
Do you know if another email address?