- Joined
- Aug 3, 2017
- Messages
- 2,419
Basic packing has ONE SIMPLE final check.
Shake the box, if anything moves or any noise is heard, you are not done.
First look at this box indicates it was not packed well.
It would not have made it safely regardless of carrier.
Ask seller to refund 100%.
If they had UPS store pack it then it is on them.
The SENDER needs to file the claim, you paid for an item to be shipped to you with the expectation it would be PROPERLY packed and shipped.
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Sender said they are going to UPS tomorrow... I'm not optimistic, but I'll see what I get back.
It really breaks my heart to stuff like this, when you asked the seller to ship it , did you also discus how to package it ? I know we all want to blame UPS but this heavy machine should have been package better by the seller, I feel your pain , let us hope you could bring it back to life again.
I didn't discuss how to package it, other than suggesting they remove the motor and overarm support for exactly this reason. They seem to have opted not to do that :/