Just got off the phone with Grizzly technical support. This started with an order for replacement gibs for my brand new G0704 mill. I was not able to get acceptable adjustment on the X and Y axis. It seemed that each of these two axis gibs had a high spot. I put them on a surface plate and it was clear that they were not flat. I called Grizzly and ordered replacements. They arrived in about one week. Both gibs are the same length, approximately 12 inches. Well that's interesting. The original X and Y gibs are 7 and 7.125 inches long. Called Grizzly customer service and was told that they would look into this. That was early last week.
Grizzly called this morning and said that they checked and that I received the correct gibs. I explained the dimension discrepancy and it was suggested that I cut the gibs to the proper length. I told the lady that I wasn't sure that (I) could do this. She suggested that I speak to tech. support. The technical expert said that all of the gibs that are sold as replacements for this mill are the same length. I asked if this was so, why did each replacement gib have a different part number. He didn't have an answer. He said that the factory cuts each gib to the proper length and then gibs custom fitted to these mills. I asked if he could send me specific instructions for fitting these gibs but he said he didn't have anything he could send to me.
So, here I am with two original gibs that are the correct length but not flat and two replacement gibs that are too long. i surely hope that someone has a suggestion because right now I am dead in the water.
Thanks in advance,
Frank
Grizzly called this morning and said that they checked and that I received the correct gibs. I explained the dimension discrepancy and it was suggested that I cut the gibs to the proper length. I told the lady that I wasn't sure that (I) could do this. She suggested that I speak to tech. support. The technical expert said that all of the gibs that are sold as replacements for this mill are the same length. I asked if this was so, why did each replacement gib have a different part number. He didn't have an answer. He said that the factory cuts each gib to the proper length and then gibs custom fitted to these mills. I asked if he could send me specific instructions for fitting these gibs but he said he didn't have anything he could send to me.
So, here I am with two original gibs that are the correct length but not flat and two replacement gibs that are too long. i surely hope that someone has a suggestion because right now I am dead in the water.
Thanks in advance,
Frank