What Did You Buy Today?

As I get older I guess I am getting weaker. I've been noticing that I have to really pull on my tap wrenches to break the tap off in the part. This was making me tired, and upon occasion causing me to spill my beer so I went in search of a solution. I found a deal on these made by Starrett tap wrenches. With the additional length of the handles, I should be back on top of my game, having no problem breaking taps like I could when I was in my 20's.
 

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A SA-1000 1" slitting saw arbor and an extended 1/4" drill found their way to my house. There were a few other items, but not that interesting. I kind of was astonished to see that McMaster was trying to emulate Amazon packaging, or lack thereof. There was zero packing material, which is so unlike them. That 1.2 lb saw arbor was banging around with some long drills and other hardware in the big empty box. Going to let my friends at McMaster know that this 0 packing technique doesn't protect the stuff I paid for.
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There was nothing else in the box besides a single sheet of paper packing list. Somebody must of had a rushed day. Honestly surprised the box arrived intact. The box is 13"W x 8"H x 5.5"D. Tallest item was the saw arbor. The good thing, it all got here.
 
A SA-1000 1" slitting saw arbor and an extended 1/4" drill found their way to my house. There were a few other items, but not that interesting. I kind of was astonished to see that McMaster was trying to emulate Amazon packaging, or lack thereof. There was zero packing material, which is so unlike them. That 1.2 lb saw arbor was banging around with some long drills and other hardware in the big empty box. Going to let my friends at McMaster know that this 0 packing technique doesn't protect the stuff I paid for.
View attachment 399522View attachment 399523
There was nothing else in the box besides a single sheet of paper packing list. Somebody must of had a rushed day. Honestly surprised the box arrived intact. The box is 13"W x 8"H x 5.5"D. Tallest item was the saw arbor. The good thing, it all got here.
yea, that's not right... the damage done in transit can be substantial.
 
yea, that's not right... the damage done in transit can be substantial.
Sent McMaster a note on this. They are usually very good about follow up. Probably not going to do much, but at least one gets a human response, which shows some level of caring about their customers.

The worst packing I've seen was by Zoro. Bought a Starrett tap wrench. Only received an empty box. Why? No packing material in an overly large box allowed the heavy tap wrench to get loose and bang around, eventually making a hole in the box. The wrench escaped. To their credit, they did send me another one right away.
 
McMaster follow up. They emailed me today. They apologized for the lack of packing materials in the box, thanked me for the feedback and passed the information along to the warehouse team for review. They said to let them know if any of the items are damaged, and they will take care of it.

There are people in business that care. Makes me feel better about it. Will still do business with them.

The only thing I'm concerned about are the two long drill bits, the 1/4" and a letter P. The saw arbor was protected by it's plastic box. What can I do to check the bits? Roll them on a flat looking for light? Indicate them?
 
McMaster follow up. They emailed me today. They apologized for the lack of packing materials in the box, thanked me for the feedback and passed the information along to the warehouse team for review. They said to let them know if any of the items are damaged, and they will take care of it.

There are people in business that care. Makes me feel better about it. Will still do business with them.

The only thing I'm concerned about are the two long drill bits, the 1/4" and a letter P. The saw arbor was protected by it's plastic box. What can I do to check the bits? Roll them on a flat looking for light? Indicate them?
I would just roll them on a flat surface, it will be easy to see if they are bent.

Sent from my Pixel 5 using Tapatalk
 
I would just roll them on a flat surface, it will be easy to see if they are bent.

Sent from my Pixel 5 using Tapatalk
They don't seem to be obviously bent on a kitchen counter, I know from experience that the (new) counter is neither very flat nor very level. At least to machinist standards!
 
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