Just some general information for people ordering from Aliexpress and Ditron in particular.
The aliexpress site sucks at providing sufficient tracking info. You really have to click thru the pages to find the actual tracking number for the courier service being used. When you click the external link for that though it does not take you to Fedex (in my case), but rather Cainiao.com a chinese courier tracking service that sucks too.
I say this because my parcel was being held in Shanghai for an "operational delay" and it took a lot to work out why.
I knew items were being shipped Fedex IP (International Priority). It took a while to find the tracking number on aliexpress, perhaps because I'm tired and an idiot? But eventually I found the tracking number and went right to fedex myself since they dont link to fedex. Only to read this on fedex:
Operational delays occur for a variety of reasons; the following are some examples:
Now I gave them my complete address, so I figured WTF. At this point I'm seriously ******. I read all their other notes on the tracking terms they use. I see weather delays, delivery held unable to collect payment etc. None of those were registered against the tracking number.
I still would not have a clue what the issue was if the vendor had not called my brother and left a message "You need to go online and pay money for the delivery to make it for the 17th. I'm like "pay who, pay where"??
Luckily I recalled the tracking notice types listed on Fedex.
Delivery is held, unable to collect payment means we attempted to contact you about a shipment that requires the payment of charges, including duties, taxes and other related fees, prior to delivery. To make a payment, go to
fedex.ca/paynow.
Although the tracking details never had this remark I went to the link I found to pay fedex. I entered the fedex tracking number and voila. This page showed that I owed them money for Canadian duties and sales taxes. Needless to say I paid.
SOOOO if you ever deal with ditron and see your shipment has an operational delay, dont count on ditron letting you know what to do. Just find your pay fedex link for your country and see if they are holding your shipment until you pay them