I saw this idea on another forum, and it is a great resource.
Hey all, I have been buying from HF since late '70's.. mail order from CA. I determined that they offered excellent "VALUE"...note....I did
not say "Quality"
"
You get what you pay for" ! and that will never change. I bought tools for my home shop many of which came from the pages of the HF flyers I received. ( and still do).
When I discovered that they had retail outlets I was estatic... I brought friends to Scranton PA to see what they were missing... i was in "Tool heaven".
I later retired and moved to Southern NJ a few years ago and needed some tools and looked up closest HF store...it was across the Delaware river in PA. I went and got what I needed and upon checking out I asked why they wanted my zipcode... they said marketing uses the info to determine where to open new stores.. she then told me they were opening a new store in my neck of South Jersey very shortly... It turned out to be in Vineland, NJ and opened two months later.... I go there very often in the past 5 years as it is only 5 miles from my home.
I have noticed that the 'Look of the store has changed dramaticly these past two years and I have been told by other customers the Quality of most items has steadily been improving... Prices have also been creeping up to match the quality.
There is still some ' El cheapo' stuff ( specialty sales and give-a-way items items ...mostly)
But Customer service is becoming
spectacular....
Money back if not satisfied policy is strongly in effect.
Extended service contracts ( 1 or 2 years) add about 10% per year to the cost of a powered item but since you are buying a tool at about 25% of the cost of a name brand equivilant ....IT'S A BARGAIN !
and if it breaks during the warrantee...They just REPLACE IT....They simply hand you a new one !
I actually go ther so much that last month they asked me if I wanted to work there two days a week and I said YES
:biggrin::biggrin::biggrin::biggrin: "LUCKY IS THE MAN WHOSE HOBBY IS HIS WORK" I am now a "Tool Ambasador" ( they simply call me a "retail associate")
That may make you think my oppinion I might be jaded but trust me......TRY IT.....You'll LOVE IT
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Joe