That is also going to depend who is in the phone with you. Some CS are really understanding & want to help while others don't care.
QC isn't only a problem in China. I used to work at Toyota Motors WV & QC wasn't anything except BS. I don't have enough time to tell you all the stories. But I'll tell you that the number of those parts in question determines if they are acceptable or not & the amount of time it takes to build a part is more important then if it's fine correctly. Every part is looked at by a machine but they don't catch everything & if it catches to many problems then that check is bypassed & parts are sent around it.
QC isn't only a problem in China. I used to work at Toyota Motors WV & QC wasn't anything except BS. I don't have enough time to tell you all the stories. But I'll tell you that the number of those parts in question determines if they are acceptable or not & the amount of time it takes to build a part is more important then if it's fine correctly. Every part is looked at by a machine but they don't catch everything & if it catches to many problems then that check is bypassed & parts are sent around it.