Seems hman OP's friend got a set, I had to log in to find out order was cancelled, while I was at It i left them a noteit does not appear they honored any of the orders...
I wish, been looking for steel banding, everything I see is plastic or poly these days. I could use a few feet of banding for springs to hold my parallels.
In a way you can't blame them. They can't stay in business if they give products away at less than their cost + overhead. I know I've had to go to an occasional customer and say "Hey man, I made a mistake and . . ." You just have to hope the customer understands.
However, I would never just not provide the service and refund the money. They should have been honest with each order and maybe offered some alternative deal.