Speaking of stellar customer service, I had one question about the quill lock on the knee mill. I have always been able to phone up Precision Matthews and be on the phone with a tech guy in less than 2 minutes.
The problem was that I could not engage the quill lock on this new machine.
The PM tech guy explained that one (1) backs off the screw in order to be able to (2) pull out the quill lock handle, and (3) make adjustments to your liking. This is to be compared to the levers for locking an axis on a milling machine. You know how they have those levers that you (1) pull out, (2) swing around, (3) push back in, and (4) rotate clockwise in order to lock an axis?