- Joined
- Oct 27, 2014
- Messages
- 272
We used to run a small business in Alaska and many of our vendors would not use the post office, when we questioned them there were two reason that we herd most often. First was that FedEx and UPS would come and pick up, where the post office just began offering that service. The other is that FedEx DHL and UPS offer perks if you use them.
Post office tracking has improved dramatically in the last few years.
Many companies won't drop ship items. Drop ship meaning have it delivered to someplace other than the credit billing address. We ordered a machine from a vendor in Texas that offered free freight, but not to Alaska. We ask them to ship it to our expiditer in Washington, NO DEAL!! That would have saved me over $600.00 and would have been no skin off their nose. Obviously we will never purchase from them again regardless of where we are.
sry...should not be ranting here...but I get so angry thinking about it!! lol
Scotty
It just goes to show that customer service in these days is more important than ever.