I had the same issue with Eisen as far as getting them on the phone. But they are very responsive with emails and that's how I dealt with them. Also they are willing to work with you on price and delivery. They knocked money off the 1340GHE I bought from them when I told them they won't have to pay ebay a fee if I bought direct. They also gave me free shipping. The lathe I bought from them was damaged during shipping so I refused the delivery and emailed them photos. They replied right back and this was on a Saturday. They prepped another machine and had it shipped out the following week and it arrived fine.Eisen looks like a really good machine with comparable specs but it just doesn't sit right with me to almost double your prices within a year and still not have the inventory. Supply and demand only works when you're the only one with the supply. I also cant get them on the phone, it doesn't even ring, just says leave a message and the mailbox is full.
PM, I edited the original post. it's the new one they just dropped the details for a week or two ago. china machine but they spec'd it out with nsk headstock bearings and a few other quality upgrades.