Well, it turns out I own a new stepper motor.
why?
I was going off memory when I bought the replacement motor and I forgot that this stupid machine is overly electronically engineered. Every stepper has an encoder on it. Even the drive motors that are not synchronized with with anything else, have encoders on them.
I bought a single shaft motor. The motor in the machine is a dual shaft to accept the encoder.
Of course the MM bought the motor and encoder as a unit which is why it's "proprietary". He just can't be bothered to put the old encoder on a new motor.
At any rate, his technician was able to get the machine going, for now, by drilling through the coupler and shaft and pinning them together. It's a matter of time before it blows up but it got us through the day.
I have a coupler showing up on Monday and verified with his tech that there's nothing wrong with the actual motor or encoder. The softer metal of the coupler is what became the problem and it didn't score the shaft of the motor.
So, we're waiting for an entire motor to arrive rather than sourcing a coupler. That's smart, NOT>
With the fix, though, I checked out the motor. It was running at 180 degrees external temp. A stepper shouldn't be doing that if engineered properly.
This motor we're talking about is a NEMA34 format. It is built like a 1000ish oz/in with the length being in the 112-114mm range.
Here's the one I bought
E Series Nema 34 Stepper Motor Bipolar 1.8deg 8.2Nm(1161.22oz.in) 6.0A 86x86x114mm 4 Wires - 34HE45-6004S - Nema 34 - 86 x 86mm - Electrical Specification Manufacturer Part Number: 34HE45-6004S Number of phase: 2 Step Angle: 1.8deg Holding Torque: 8.2Nm(1
www.omc-stepperonline.com
It hardly seems beefy enough to run the drive it's running but with the transmission dropping 8:1 it is giving a lot more torque than it would by itself. It just has to spin a lot faster than a counterpart that wouldn't need a transmission.
Oh well, that's how those Italians designed it.
Monday we will have a better short term solution. It might even be a permanent solution. Either way we will have a backup for the coupler and something to fall back on the next time this part goes out.
It should be mentioned that the operator(s) of this machine have been reporting that, for the last 6 months or so, this unit spontaneously stopped working on a regular basis and the MM said there's nothing wrong with it and they didn't know why it kept stopping and was, likely, operator error.
NO, what it was was the encoder saying there was product moving into the product zone but no product being detected in the product zone. Overly, electronically, engineered. Physically, extremely under engineered. Making a NEMA 34 motor do the work of a NEMA 52 motor.