Jack
My service has two levels.
No panic, I wait until I have enough pieces to justify a shipment. That can be anywhere from once a week to once ever couple of months. Once they are shipped, it is one day there, one day back and only a few days at the shop.
I need It NOW! Shipped on the next courier down, so if I have it by morning, it is gone that day and back within a few days. We are also the courier P/U and D/O depot, so the courier is here once or twice a day as they drive past on the out run in the morning and back just after lunch on the return.
In 25 years, never mixed up a clients bits. they are tagged as they enter the building, the PO that accompanies them to the sharpening shop is also tagged with each item and owners name.
I also keep a selection of cutters here for sale when a client comes in and needs a cutter ASAP, or can special order them as well.
As I said before, one of these days will get it together enough to be able to take on clients sharpening in house. Not ever looking at saw blades, they will always be shipped out but end mills and other items like that would like to be able handle here. It is a huge learning curve to make sure you are doing it just right, especially setting up the machines. and making sure you are using the right grits and types of stones.
I have put together a CD on Grinding and Sharpening. It is currently sitting at 453Mb of data on that one disc. Any time I find more info that relates to sharpening, I add to it. It is a collection of varoius tool manuals and training manuals from a variety of sources. Covers T&C Grinders, Surface Grinders and Tool Post Grinders and drill bit sharpeners.
The Machine Shop Videos disc is 2.11 Gb and the General Metal Working Disc is 1.37Gb
The Darrell Holland set is anther 35.8 Gb
No wonder my Hard drive is so full. LOL Actually, I store it on a separate drive and burn to DVD's as required.
Walter