I hear you there. It seems companies now like to keep everything a secret, so you are forced to send things into them. Just like vehicles, they make more money for service then they do on sales. At first glance, I thought everything was ok with my SM, but upon closer inspection, there are some gears missing. I was able to obtain a quote from Racer Machinery fairly quickly. Now I just have to scrape up the funds to get the gears I need(not cheap). Hopefully, I will be up and running in a few weeks. I've decided to go ahead and invest some more money in this machine because I like it. Hopefully it will be worth the investment. To top it off, I was having a hard time getting the original run/stop/reverse lever to work with the VFD....turns out the limit switch in the back was bad. Replacement is $150!! For a limit switch! Crazy.