Problem with defective board

kevinismo

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May 7, 2021
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Morning,
Hope somebody can help me with a problem. One of my scales is jumping all over the place. Not just a few thou, but over an inch.
I tried emailing Yuriy but he can't or doesn't wan to resolve this.
I tried a different tablet, wrapped the cable with aluminum foil, mounted the scale on 3D printed standoffs but it still jumps. I'm at the end of my rope and if nobody can help me I will just thrash the DRO and get something from eBay. Doubt that the service will be any worse.
Kev.
 
Glass scales? Is it clean? Is the error always in the same place? Maybe time to connect an O-scope to look at the scale output.
 
I doubt it's something you can fix externally, sounds like a chip failure in the read head. Can you buy a replacement scale?
-M
 
The scale is iGaging EZ-View DRO. I can get a new scale but there is nothing wrong with the scale. When I plug it into the iGaging display the position is solid. It only happens with Yuri's board.
 
Kevin,
The board is not defective. There is something wrong [or at least different] with that scale. I can't help you more without either you capturing the outputs of the scale via an oscilloscope while it's jumping or sending the scale to me so I can do it.
Also, just to set the record straight, I've been trying to help you since October. Here is a quick recap:
You bought the adapter in July of 2018
In October of 2020, you sent it to me to look at, and even though I wasn't able to reproduce the issue, I replaced the board with the new revision.
In February of this year, you complained that the problem has gotten worse and sent the new board back. I reprogrammed it with the new firmware version and tested the crap out of it with the scales I have. I even sent you 3D-printed standoffs to isolated the scale from the machine's body. The problem didn't go away on your end.
I offered to test the scale and tell you exactly what's wrong with it if you send it to me. If there is something wrong on my end, I will cover the shipping. That said, I sell hundreds of these boards per year and on a bad year, I get no more than ten-ish boards with ANY issues (defects and customer damage). It's extremely unlikely that there is a bug in the firmware that is causing this problem, especially since yours is the only case with these symptoms.
In the few cases, I've seen before. the scale was bad, but those scales didn't work with the original display either. I don't have access to the iGaging code, so I don't know what magic they are doing to make that scale not jump. It's possible that there is something different with the signal timing. iGaging scales flip the data bit on the rising edge and need to be read on the falling edge of the clock signal. TouchDRO uses interrupts, so it reads the bit within a few nanoseconds of the falling edge. it could be that the data line is either not changing fast enough, or there is some jitter that is triggering the interrupt at the wrong time.

It's plausible that the signal either doesn't fall fast enough (and the display somehow can compensate for it) or more likely, there is some sort of jitter that the display doesn't catch and TouchDRO does. I can probably see that pretty easily on the scope, but I can't afford to be sending you new boards in hopes that one of them will miraculously work.
Regards
Yuriy
 
I don't buy that I'm the only one with this problem. I saw hundreds of threads even on your forum with the same problem.
 
This is a different issue. Jumping of the last digit is inherent to how these scales work. All EZ-View and DigiMag scales do it. It happens when the scale is stopped between two discrete values and tiny fluctuations in capacitance nudge the reading up and down by one bit. Your scale is jumping by as much as an inch if I recall correctly.
Regards
Yuriy
 
I would suggest interchanging two scales. If the problem goes with the scale, the problem is the scale. If it stays with the same display position, the problem is with the display electronics.
 
No. This is exactly what my scale is doing most of the time. It's not only the last digit. When I'm at 0.500" the display jumps to 0.499 and
when I'm at 1.000" it jumps to 0.999" so it's all four digits jump up and down. This never happened with the igaging display.
Kev.
 
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