I have been happy with the customer service I have recieved from Enco, they have always taken care of any problems I might have with their products. But, and this is a big one to me, They don't seem to spend a dime on service manuals, or back up information. How do they expect the average hobby machinist to be able to maintain the machines that they sell. I am confident that I can take the mill apart, but it would be nice to know before hand if there was a correct procedure, or if there were any special tools needed. Another example of this lack of interest in their machines, after they are sold, are the oilers that get more oil on the user and the floor without getting a drop into the machine.