- Joined
- Aug 29, 2011
- Messages
- 40
Well , I've had the welder about a month now , and it's everything they said it is . I'm still in the sharp upslope of the learning curve and expect to be there for some time to come ... but this is about the machine and customer support .
When the machine arrived , there was a small screw loose in the box . I found out later that this was the stop screw for pedal travel . At first , it acted funny when I tried for full pedal welding , arc would go all funny . Then one day in frustration because of a lousy weld in some pretty nasty aluminum I really romped down on the pedal . Oops , all at once my welder won't weld ... Turns out I'd over-traveled to pot inside the pedal so far that I damaged the wipers inside beyond repair . After poking around a bit on the net I ordered 2 replacement potentiometers from Digikey to repair it myself <repair was successful too> .
Then I thought "Why not call Everlast and see what they'll do?" . So I made the call , told them the situation , and they said they'd send me the part - or so I thought . A few hours later I got a shipping notification from UPS ... and a few days later the man in the brown truck visited me . The box looked pretty big to have a small part in it , and the reason is that it contained a whole new pedal ! No request for return of the old one , no documentation or paperwork in the box , just the pedal .
I find customer service to be excellent , and the equipment is all a weldor can ask . I will most definitely recommend their equipment to prospective purchasers .
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Snag
When the machine arrived , there was a small screw loose in the box . I found out later that this was the stop screw for pedal travel . At first , it acted funny when I tried for full pedal welding , arc would go all funny . Then one day in frustration because of a lousy weld in some pretty nasty aluminum I really romped down on the pedal . Oops , all at once my welder won't weld ... Turns out I'd over-traveled to pot inside the pedal so far that I damaged the wipers inside beyond repair . After poking around a bit on the net I ordered 2 replacement potentiometers from Digikey to repair it myself <repair was successful too> .
Then I thought "Why not call Everlast and see what they'll do?" . So I made the call , told them the situation , and they said they'd send me the part - or so I thought . A few hours later I got a shipping notification from UPS ... and a few days later the man in the brown truck visited me . The box looked pretty big to have a small part in it , and the reason is that it contained a whole new pedal ! No request for return of the old one , no documentation or paperwork in the box , just the pedal .
I find customer service to be excellent , and the equipment is all a weldor can ask . I will most definitely recommend their equipment to prospective purchasers .
--
Snag