Another DRO issue

[55fairlane]

Couple weeks ago I unplugged the display box cable from the surge protector to plug in a shop vacuum (I think) and left the cable unplugged.
Thursday afternoon I went to the shop, plugged the display in to the surge protector, flipped it on, the DRO switch was in the on position, the display simply let out a very loud beep and would not power up. The beep lasted 20 to 30 seconds and that it. It's "dead"
Friday call PM, warranty no problem. Friday I get a bill emailed to me for $428 for a replacement display .
Late Saturday afternoon I walk thru the shop, the display is on and working. I have unplugged it, turned it on & off. Darn thing seems to be working just fine. Turn the surge protector/ power strip off.
Fast forward a few hours. I rearranged how I had to electrical cords plugged into the surge protector/ power strip , turn the power strip on & bingo the display is dead & the beep is back.
Isolate the DRO display to its own circuit and works fine.

Anyone else have these kinda issues?

 

[markba633csi]

So it's under warranty and they still billed you?
Sounds like something goofy with that power strip/surge protector- I would stop using it
Best to have the display on it's own power supply not shared with other stuff

 

[55fairlane]

So it's under warranty and they still billed you?
Sounds like something goofy with that power strip/surge protector- I would stop using it
Best to have the display on it's own power supply not shared with other stuff

Im guessing the bill is a typo and the warranty no charge got left off. I will call them 2nd thing Monday morning.

 

[55fairlane]

Ok I found the route cause of the problem.......faulty cable on the surge protector. ....

 

[ChazzC]

Glad you found the issue (without shorting yourself out ). The bill may have been for an "advance replacement:" I've had similar situations where high-value items will be sent out, you get a bill (or credit card charged) and then refunded when the get the original back.

 

[qualitymachinetools]

Glad you found the issue (without shorting yourself out ). The bill may have been for an "advance replacement:" I've had similar situations where high-value items will be sent out, you get a bill (or credit card charged) and then refunded when the get the original back.

Exactly, thats all it was so we could have kept track of a part sent. We did not end up needing to send the part anyway though