I have a G0750G lathe that has been a great tool. Just before New Year’s I went out to the garage to work on the lathe. The power light would come on but the start button would not function - not happy! I phoned Grizzly customer service on the Monday after New Years, not really expecting to find people at work but their technician answered my call and listened to my tale of woe. He worked patiently with me to take voltage readings from a number of spots in the electrical panel and then said that he was over his depth and would need to pass the activity on to the next level of technician. He was very helpful and friendly throughout the exercise and I was happy to be passed along to someone else as I have dealt with others who cannot seem to admit that they have exhausted what they know to try. I got a call from the next level of technician the next day. After a few questions on the activity, he asked if we had reset the relay. He took me through the process and low and behold the relay now worked and the motor would start. Yay! When I tried the motor after the call, it ran but the motor was much noisier than normal. I customer service to ask again and the tech listened on the phone and agreed that the sound was awful. He said he would pass the message on to the senior tech I had spoken to. He followed up today and said it sounded like the switch for the start winding. He said he could send a set of instructions to do the repair. After we discussed it, I ordered a replacement part as well just in case I could not repair the switch. Upon disassembly, it became apparent that there was more damage than we initially thought. I sent some photos to his and he called me right back. He identified the issue as a factory mistake and said he would send a new motor out. This is even though the machine was well past the one year warranted period. I wanted to pass on that even though I really like the machine itself, it is the people in the Grizzly customer service that really put it over the top.