Yeah, still waiting on them, 2 days later. It is Verizon, They had it scheduled between 11-2 yesterday, never showed. I called them around 4 to see whats going on, they said they were too busy to come out yesterday, so the service ticket wasn't even assigned to a technician or something, said someone would be out today, and still waiting on them today. But its raining pretty hard today.
I managed to fix it myself yesterday and get at least a few of our main phone lines working, but its just ridiculous that we have to deal with something like this. Who knows how much business we have lost from this, I've had a few people that I have talked to over the last few months tell me that they tried to call and it just rang and rang and went to a voicemail message, but I had no record of them calling on any of the missed calls. But now this explains it, the main line wires were corroded and finally broke the connection. I've had static, just found out no phone sometimes, and all sorts of problems for some time now, and I finally figured out what it is. A bunch of corroded and broken wires.
I've called and asked for higher ups, and asked for an email address so I could send it to someone so they can see what we are dealing with here, and no luck. They told me they dont have an email to give out and there was no one else to talk to.
They will hear about it, thats for sure. I give everyone a change, but when it comes to this, this is absolute garbage.
We just lease the building, but we have most of the building taken up, I don't even think the few other places in here even have hard line phone service.
I know one thing, we are growing, a lot, but things like this teach me to never have 15 minutes of B.S. to go through before you can even get a live person on the phone. I personally might not always be available, but when people call, it always goes to someone here, in our building, after pushing just one button. (And I only have that to try to weed out the B.S. telemarketers, which we get a ton of)
I am going to start looking in to something other than Verizon after this, to be without a phone for that long, plus all the B.S. over who knows how long with missed calls and problems, I am done with them.
I'm surprised it works at all.